How do I delete my account?

In the app

Open the SEMA Rewards app, go to Settings, then Delete account, and confirm. Your account is signed out everywhere and locked straight away, and it is deleted 14 days later. To change your mind, sign in to the app before then and tap Cancel deletion.

Without the app

Email support@semarewards.com from the email address you signed up with and ask for your account to be deleted. We confirm it with you, tell you any balance you would give up, and then file the request. The same 14 days apply.

What happens to your balance

Any money still in your wallet is given up when the account is deleted and cannot be withdrawn afterwards. Withdraw it first if you want to keep it. While the deletion is pending you cannot request a withdrawal, file a claim or submit a post.

What is deleted and what is kept

• Deleted: your profile, contact details, location, linked social and game accounts, saved bank and e-wallet accounts, your seats in agencies, and your login.
• Kept: your claims, withdrawals and wallet history, without your name, as tax and audit records require. If you were paid a withdrawal that needed your KTP, the KTP is kept privately for the same reason.

When it cannot be deleted yet

If you own an agency, hand it to someone else or delete it first. If a withdrawal or a claim is still in progress, the deletion waits until it finishes.